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HOW TO:
provide background information

Create a unique holiday experience

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Let's help travelers with all the info they might need

At Traviqo we help travelers with unique holiday experiences. With a little bit of help from you. At this page we gathered some tips on how to help travelers who have added the service 'background info'. 


In short: 

Sometimes travelers want to go somewhere, but don't really know where to start. Or they might need some additional information about a certain region or activity. That's when they might want to schedule a call with you, our local expert. 

 

Travelers provide: the region and subject they’d like to get help with. 

Image by Thijs Kremers

First things first: what you should know

Before you can start there are a few essential things you should know. Don't know the answer to one of the questions? Just ask during the initial meeting.

The thing you should know: 

  • What is the destination? 

  • When is the trip taking place? 

  • Who is joining?

  • With what topic does the traveler need help? 

  • Can I maybe help out by providing some extra info?

Image by Markus Winkler

Let's share some examples

Obviously, the activities you select for the traveler are tailored to his needs. That being said, we thought we might share some ideas that might be used as inspiration.  

 

1.  What is the best time to travel?

Traveling to a place you don't really know is one of the best experiences. It can be a bit daunting, however. It might be really helpful if a local helps out with questions a traveler might have about the best time to visit. Maybe some periods are a bit wet, or too hot. Or maybe during some times there just isn't too much to see. 

2. What should I definitely see?

Don't we all have that little bit of FOMO? Worrying just a little too much that we're not getting every last bit out of our holidays? It's helpful if a local can help out with the must-see of the destinations (or must-do!). 

Rainy city

3. Should I be careful? How?

Discovering unknown destinations also means travelers don't always know what they should be careful for. Sometimes, you might be a bit overprotective, while at others it might be good to be a bit more cautious. As a local, you can help out perfectly with any issues that require some extra attention. 

4.Are there any things I should know?

Well yeah, sometimes you just don't know what you don't know. And for a traveler that's not always the best of feelings. Therefore it is truly helpful when you as a local can help out with any tips and tricks on how to get around at the destination and what are good things to keep in mind. 

5. Don't be afraid to ask!

We are always happy to help out in case you have any questions, run into an issue or just wanna chat. So don't be afraid to reach out! You can reach me personally via jesse@traviqo.com

Snowy road

Important stuff: what you should include

Convince

Convince the traveler  you've answered all the questions and he won't be surprised later

Cash

Tell the traveler what the total costs are for your awesome tips 'n' tricks

Contact

You include all the links to the activities, or other contact details if no site is available

to Come

Tell the traveler what the next steps are and what happens from here.

What can you expect?

Step 1: Traveler chooses Wizard

After you have created a Wizard profile on our platform, travelers may reach out to you for help. When someone does, we will send you an email with a booking request, which you can either accept or decline.

Tip 4: intake chat

This is the main way to really get to know the traveler and his or her wishes. During this chat you can give a summary of your findings so far and ask for feedback. Make sure that after this chat you really know how you can help the traveler. The chat usually takes around 30 minutes and is done via a platform such as Google Meet. Don't forget to discuss when the traveler can expect your itinerary.

Step 2: Traveler shares wishlist

When the traveler sends a request, we require him/her to share a bit of what they need help with (info, tickets, accommodations or activities), some details of the trip (such as date and destination) and their budget. 

Tip 5: finetune itinerary

Now it is time to make your magic happen! After the chat you now know have a clear idea of how you can help. Use your experience and creativity to answer all the questions. The best tips are the ones that are not found on Tripadvisor or online, but you know from own experience. 

Step 3: prepare for intake

You can use this info to start looking around a bit and start composing a rough outline. No need to go into too much details, but it's really helpful for you to come to the intake chat prepared. 

 

Tip 6: share & feedback

The last step in this awesome journey is sharing your findings and recommendations with the traveler. We are sure he or she will love it, so no need to stress. It's always really good to ask for feedback, it helps you improve and get even better! Also, if the traveler thinks something is not perfect yet, this is a good moment to help out and go that extra mile. 

Share your expertise

When creating a profile on our platform, you will be asked how you can help travelers. Some love composing activities or finding that sweet home abroad, while others are allrounders. By telling us what you love we are better able to create good matches. 

Time slots

We have reserved  certain amounts of time for different kinds of packages. For flight tickets this is 30 minutes, local transport 15 minutes, finding accommodation 30 minutes, and an activity 15 minutes. Travelers can choose multiple items, so if they'd like to stay at 3 different places, the total amount will be 90 minutes.

You decide what you'll earn per hour. Based on the packages added by the traveler, we can then calculate what you'll make. Say a traveler needs help with 2 accommodations, 2 tickets and 3 activities. The total amount of time is then: 60 min + 60 min + 45 min = 165 minutes. When you charge USD 30  p/h, you will make 85 USD in total. 

earnings

pay day

We usually pay within 2 weeks after submitting your final itinerary. Make sure you enter your banking details at your profile, as we need this info for the payout. 

Getting paid

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Hey, psst! 
Need some extra tips?

We have created a template for you to make it easier for you to help our travelers.

 

I created the template to help you get started with the different kind of packages we sell.  

If you would like to receive it, just send me a mail via jesse@traviqo.com and I'll forward it to you!

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